WHAT IS TELICS RETURN POLICY?
If you return a Telic product to us for a refund in accordance with our Returns & Exchange Policy and our Returns & Exchange Procedures we will process your refund payment within 21 days (plus delivery time).
If the product returned to us is not in a Fully Resalable Condition*** or is not received by us within a Reasonable Period**, we reserve the right to refuse a refund on the item (unless it is faulty or defective in some way).
Unless the item is faulty or defective in some way, we will refund just the price of the item to the purchaser (excluding the delivery charge). Of course, a refund of the delivery charges will be given in the instance of incorrect, damaged or faulty goods.
**If you want a refund or exchange, the goods must be returned to us as soon as practicable after you receive them. Unless there has been some delay in delivery of the products to you, 28 days is our "reasonable period" for you to arrange to return the goods to us for refund or exchange. Telic may refuse the refund or exchange after the 28 days "reasonable period".
**If you want a refund or exchange, the goods must not have been used, worn, washed or damaged in any way. The original packaging and swing tickets must remain intact. If we find that the product has not been returned to us in a Fully Resalable Condition, we reserve the right to refuse a refund or exchange on the item.