How Do I Return An Item?

HOW DO I RETURN AN ITEM?

1. Complete Telic Returns Form

To help us process your request, you should correctly complete the Telic Returns Form, you will find this on the reverse of your delivery note, which is also your proof of purchase.

If you are unable to find your Telic Returns Form please contact Customer Service.

2. Return Goods to Telic

Return the goods, in Fully Resalable Condition ***(unless the goods have a defect or other problem) within a Reasonable Period ** to the following address:

Storm Performance Pty Ltd
Online Sales - Returns Department
28b Roger St, Brookvale
NSW 2100
Australia

3. Proof of Posting

We also suggest you obtain a proof of posting certificate or use a traceable postal service with the appropriate level of compensation; should you be concerned that your parcel maybe lost, or damaged in transit to us.

We do not accept responsibility for any goods returned to us that are damaged or lost in transit.

4. Exchange Delivery Cost

If you have requested an exchange/swap, you will need to arrange for payment of the delivery charges so that we can send the replacement item to you. Contact our Customer Service Department for assistance on +61 (0)2 9907 4142.

Please Note: Online purchases cannot be returned to any stores. To keep our delivery costs to a minimum all returns of non-faulty products are returned at the customer's cost.