HOW DO I RETURN AN ITEM?

1. Complete Telic Returns Form
    To help us process your request, contact customer service at customerservice@oceanclothinggroup.com.au, where we will send you a returns form to fill out.

    2. Return Goods to Telic

    Return the goods, in Fully Resalable Condition ***(unless the goods have a defect or other problem) within a Reasonable Period ** to the following address:

    Storm Performance Pty Ltd
    Online Sales - Returns Department 
    28b Roger St, Brookvale
    NSW 2100
    Australia

     

    3. Proof of Posting

    We also suggest you obtain a proof of posting certificate or use a traceable postal service with the appropriate level of compensation; should you be concerned that your parcel maybe lost, or damaged in transit to us.

    We do not accept responsibility for any goods returned to us that are damaged or lost in transit.

    4. Exchange Delivery Cost

    If you have requested an exchange/swap, you will need to arrange for payment of the delivery charges so that we can send the replacement item to you. Contact our Customer Service Department for assistance on +61 (0)2 9907 4142.

    Please Note: Online purchases cannot be returned to any stores. To keep our delivery costs to a minimum all returns of non-faulty products are returned at the customer's cost.

     

    FREQUENTLY ASKED QUESTIONS

    HOW DO I RETURN AN ITEM?

    WHEN WILL I GET MY REFUND?

    HOW DO I CANCEL MY ORDER?

    WHEN WILL MY ORDER ARRIVE?

    CAN I RETURN AN ITEM I BOUGHT ONLINE TO A RETAIL STORE?

    WHAT IS TELICS RETURN POLICY?