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HOW DO I RETURN AN ITEM?

1. Complete Telic Returns Form
    To help us process your request, you should correctly complete the Telic Returns Form, you will find this on the reverse of your delivery note, which is also your proof of purchase.

      If you are unable to find your Telic Returns Form please contact Customer Service.

      2. Return Goods to Telic

      Return the goods, in Fully Resalable Condition ***(unless the goods have a defect or other problem) within a Reasonable Period ** to the following address:

      Storm Performance Pty Ltd
      Online Sales - Returns Department 
      28b Roger St, Brookvale
      NSW 2100
      Australia

       

      3. Proof of Posting

      We also suggest you obtain a proof of posting certificate or use a traceable postal service with the appropriate level of compensation; should you be concerned that your parcel maybe lost, or damaged in transit to us.

      We do not accept responsibility for any goods returned to us that are damaged or lost in transit.

      4. Exchange Delivery Cost

      If you have requested an exchange/swap, you will need to arrange for payment of the delivery charges so that we can send the replacement item to you. Contact our Customer Service Department for assistance on +61 (0)2 9907 4142.

      Please Note: Online purchases cannot be returned to any stores. To keep our delivery costs to a minimum all returns of non-faulty products are returned at the customer's cost.

       

      FREQUENTLY ASKED QUESTIONS

      HOW DO I RETURN AN ITEM?

      WHEN WILL I GET MY REFUND?

      HOW DO I CANCEL MY ORDER?

      WHEN WILL MY ORDER ARRIVE?

      CAN I RETURN AN ITEM I BOUGHT ONLINE TO A RETAIL STORE?

      WHAT IS TELICS RETURN POLICY?

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